When I started my blog in the middle of last year I swore I would blog about certain companies giving me excellent or very bad service. Now it is not often I get excellent service and unfortunately I have far too many bad experiences to blog about them all. I thought I would label all these as “the Power of one” as I firmly believe that one person can make a difference.
Just recently I had excellent service from a company and I think I owe it to them to tell you all about my experience.
I have a Cadac 4 burner gas braai and the cover fell apart about a year ago. I have been searching for a replacement cover ever since and have tried various outlets. So about 10 days ago I had to go to Hirch’s in Fourways, Johannesburg to collect some spare parts for my oven. While I was there, I thought I may as well pop into THE BRAAI MAN and see if they had any covers. This is a little store which obviously specialises in braai’s.
I explained that I needed a cover for my braai and the gentleman kindly explained that there was a problem with Cadac goods in the country at the moment due to some wheeling and dealing going on with the dealers representing Cadac in South Africa. As a result there was a pending court case and the company was going through a sequestration process. This would explain why I was unable to find a cover.
They however offered me an inferior cover – they explained it was inferior but I was welcome to take it home and try it out. Well I had nothing to loose and agreed to take it. The gentleman would not accept payment for it. He insisted I take it home first and try it out and if I was happy with it, I could do an EFT to pay for it. It is not often you come across someone who trusts you this much.
So I took it home and tried it. It did not fit very well, but was better than no cover. And as the gentleman was so trusting I did and EFT straight away.
So out of the blue this morning, I get a call from the Gentleman at THE BRAAI MAN to say that he had received a new batch of covers and would I bring the inferior cover back. I thought about it for a while, popped outside to have a look at the cover which was full of leaves and dust and was wet due to rain overnight. I felt rather guilty and called him back to say that I had used the cover and I no longer had the packaging and there was no way I could just bring it back.
He insisted I bring it back. So I took a drive out there this afternoon and reluctantly took the inferior cover back. He handed me a brand new Cadac cover and took the other one back from me. I explained once again that the other cover had been used etc and he insisted it was not a big deal. I then took out my purse to pay for the cover – and quite frankly I was prepared to pay for the new one in full and not accept a refund for the inferior one. He insisted no payment was necessary and it was a swap out.
I tried to insist but he was more insisting that no payment was necessary.
So I brought my new cover home and THE BRAAI MAN gets 5 stars from me for service. I think this is the best service experience of my life.
شركة مكافحة الفئران بالدمام
شركة رش مبيدات بالدمام
شركة لمكافحة الحشرات ورش المبيدات بالرياض
شركة تسليك مجارى بجدة
شركة كشف تسربات المياه بالرياض
شركة مكافحة النمل الابيض بالرياض
شركة تنظيف بيارات بجدة
شركة تنظيف خزانات بجدة
شركة تنظيف الكنب بالدمام
نقل عفش بالرياض سوق مفتوح
شركة مكافحة حشرات بجدة
شركة رش مبيدات بجدة
شركة كشف تسربات المياه بجدة
شركة مكافحة النمل الابيض بجدة
شركة مكافحة الفئران بجدة
شركة تنظيف منازل بجدة